FREQUENTLY ASKED QUESTIONSWhat are the shipping costs? Duties and customs costs are the responsibility of the buyer. Shipping costs: Italy free, Europe 15 €, Extra-EU 20 € Shipping times: (working days) Italy 24h, Europe and Extra UE 2/3 days, Russia 4-6 days. How can I wash my shoes? We suggest you wash your shoes by hand with cold water. Why is my coupon code not working on promotional products? If the coupon does not work on promotional products, it is probably due to the terms of the promotion. Check the newsletter you received.
Our couriers will email or text you on the day of delivery. If they attempt delivery and you are not home, they will leave you a notice with details on how to proceed with returning or picking up your order. Generally, our couriers retry delivery up to three times before returning the package.
Shipping time: (working days) Italy 24/48h, Europe and Extra EU 2-3 days, Russia 4-6 days.
You can check within your account if you have created one.
Orders and payments
A few minutes after we receive your order, we will send you a confirmation email that includes your order number. If you can't find the confirmation email, please check your spam or promotions folder.
If your order has not been shipped, you can contact our customer service department by e-mail at firstname.lastname@example.org and ask to cancel or change it. If you have already received your merchandise, we will be happy to cancel your order, in accordance with our return policy..
In our online store we accept the following payment methods: Visa, Mastercard, all debit cards, PayPal. You can also pay with PayPal Express. It is a fast and secure way to buy products online. Your information is already saved within your PayPal account, so you only need to enter your e-mail address and password to complete your purchase with maximum security.
No problem, you have 14 days to make return or exchange goods for free.
Log in to your account. You can change your password or email address in the login information section" under "Personal Information." You will receive a confirmation email for the change.
You do not need to have an account to place an order, but if you are registered you can save time during checkout.
Where is my order?
You can track your order if you have created an account.
Contact our customer service department
Mon - Fri: 10 a.m. to 7:30 p.m.